Terms
Last updated: May 2024
1. Privacy Policy for Soulstealr
2. Shipping Policy
3. Return & Refund Policy
1. privacy policy
At Soulstealr ®, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.soulstealr.com], make a purchase, or interact with our services. By using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (credit card details, billing address)
- Account login details (username, password)
Non-Personal Information:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages visited and time spent on site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for various purposes, including:
- Processing Transactions: To process your orders, manage payments, and deliver products.
- Communication: To send you order confirmations, shipping updates, and responses to your inquiries.
- Personalization: To provide a personalized shopping experience by showing you products and content that match your interests.
- Marketing: To send promotional emails and newsletters, subject to your preferences. You can opt out at any time.
- Improvement: To improve our website, products, and services based on user feedback and analytics.
- Security: To detect and prevent fraud, unauthorized activities, and to ensure the security of our website and services.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, shipping companies, email service providers).
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owners.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.
- Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe link in the email. Note that you will still receive transaction-related emails.
- Data Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Cookies: You can manage cookie preferences through your browser settings.
6. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@soulstealr.com
Thank you for choosing Soulstealr ®. Your privacy is important to us, and we are committed to protecting your personal information.
2. shipping policy
Domestic Shipping:
First Class Mail:
- Cost: Calculated at checkout based on destination and package weight.
- Delivery Time: 3-7 business days
Priority Mail:
- Cost: Calculated at checkout based on destination and package weight.
- Delivery Time: 2-5 business days (order must be placed by 1pm EST)
International Shipping:
DHL Express:
- Cost: Calculated at checkout based on destination and package weight.
- Delivery Time: 5-7 business days (depending on destination).
Order Processing:
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Restrictions:
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some items may be unavailable for international shipping due to size, customs regulations, or other restrictions.
Tracking Your Order:
- Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
Customs, Duties, and Taxes:
- International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient & might be required by customs law to be paid prior to receiving the package in the destination country.
Lost or Damaged Packages:
- If your package is lost or damaged in transit, please contact our customer service team within 7 days of the expected delivery date.
Contact Us:
- If you have any questions or need assistance with your order, please contact us at support@soulstealr.com.
3. return & refund policy
Return Policy
At Soulstealr ®, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to help. Please review our return policy below:
Eligibility for Returns
- Time Frame: Items must be returned within 7 days from the date of delivery.
- Condition: Items must be unworn, unwashed, and undamaged. All tags must still be attached, and items must be returned in their original packaging.
- Non-Returnable Items: Certain items cannot be returned, including:
- Final sale items
- Underwear and swimwear (for hygiene reasons)
- Customized or personalized items
- Gift cards
Return Process
Initiate a Return:
- From the "Contact" section or your email app, email support@soulstealr.com with the title "Return." Provide your order number, a description of the issue, & any supporting photographs if applicable. A team member will assist you in resolving the issue promptly.
- Navigate to the “Order History” section and select the order you wish to return.
- Click on the “Return Item” button and follow the prompts to complete the return request form.
Prepare Your Return:
- Pack the items securely in the original packaging. Include all original tags and accessories.
- Print the return label provided in the return request confirmation email.
Ship Your Return:
- Affix the return label to the package.
- Drop off the package at your nearest shipping location or arrange a pickup, as indicated in the return instructions.
Refunds
- Processing Time: Once we receive your return, please allow up to 7 business days for our team to process it. You will receive an email notification once your return has been processed.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 3-5 business days for the refund to appear on your account, depending on your bank or credit card issuer.
- Shipping Costs: Original shipping charges are non-refundable. If you received free shipping on your order, a return shipping fee may be deducted from your refund.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please email our customer service team at support@soulstealr.com within 7 days of delivery. Provide your order number, a description of the issue, and any supporting photographs. We will assist you in resolving the issue promptly.
Contact Us
- If you have any questions or need assistance with your return, please contact our customer service team at support@soulstealr.com. A team member will be in contact with you promptly.
Thank you for shopping with Soustealr ®. Your satisfaction is our priority.